Refunds & Returns Policy

Thank you for shopping at HotWaterSystems.com – if you are not 100% satisfied with your purchase, we’re here to help.

Customer Support

Customer Support is available 24/7 at admin@hotwatersystems.com

We do our very best to respond to support emails within 48 hours.

Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Return Policy

Our products can be returned within 7 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  • The product was purchased within the last 7 days.
  • The product is unopened, in its original packaging.
  • You have the receipt, order confirmation or proof of purchase from HotWaterSystems.com
  • We are unable to accept returns of purchases made from third-party retailers.

Products that do not meet these criteria will not be considered for return.

Sale Items

Unfortunately, items purchased on sale or with a discount code cannot be refunded. Only regular price items can be refunded.

Damaged Items

If you receive a damaged product, please notify us immediately.

 

Contact Us

If you have any questions about our returns and refunds policy, please contact us at admin@hotwatersystems.com

This page was last updated January 1, 2019

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